Refund & Cancellation Policy
Clear guidelines for cancellations, date rescheduling, and deposits
1. Client Cancellation Window
We understand event plans can change. Advance token refunds are governed by the following schedule:
90% refund of token advance (10% platform processing fee deducted).
50% refund of advance (flower procurement and hold charges apply).
Non-refundable due to customized wholesale flower harvesting.
2. Date Rescheduling
Events may be rescheduled without penalty up to 10 days before the event date, subject to decorator availability on the newly requested date.
3. Vendor No-Show Guarantee
In the extraordinary event a decorator fails to arrive or cannot fulfill an order, Sree Flower Decoration guarantees a 100% full advance refund plus priority dispatch of a replacement verified decorator from our emergency network.